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Returns update - AU & NZ Customers

We know how tough the last year has been, so during COVID-19 we have extended our return period to 60 days for ALL our loyal customers.

11/09/2021 - Due to the ongoing backlog and delivery issues our local freight provider, Australia Post, has advised they're experiencing slight delays in all deliveries of up to 5-8 business days. We're working very closely with Australia Post to ensure the impact on our amazing DYE Army is minimal, however, this is unfortunately out of our control and is affecting customers nationwide. For more information, please visit the Australia Post Website: https://auspost.com.au/service-updates/domestic-delivery-times

If you think your return has been affected, please reach out to our Customer Experience team and we will be more than happy to help - contact@doyoueven.com

We truly hope you'll absolutely love your DOYOUEVEN pieces! However, in the event that you're unhappy with your purchase, we'll happily accept your return within 30 days (ok, 60 during COVID-19) providing it's as new and with the tags attached.

It’s absolutely fine to try your new item on, however, a massive gym session or run is maybe not so fine.

For all our loyal Aussie customers, returns are FREE if you’re looking to exchange an item or receive a store credit—there is a small $10 AUD handling cost if you’re wanting to return for a full refund.

If you’re from our awesome international community, unfortunately we're only able to offer a refund or store credit right now.

Jump through to our super-easy returns portal here!
Just enter your ORDER NUMBER and POST/ZIP CODE and all your items will be there!
Select the item you want to return, follow the prompts and you’ll be finished in no time.

START A RETURN
A few quick points to note:

- DYE Masks, DYE Seamless Thongs and our Socks cannot be returned due to health and hygiene reasons, sorry.
- All returns are sent to, and processed in, our facility in Melbourne, Australia.
- There is no expiry on store credits, however, they must be used in one transaction.

Before you return your item, please make sure you have attached the return label that was provided when you finished your return. If there is no label we won’t know it’s you..!

Once your item has been packaged and the label attached, it’s good to go! Please drop it off at any Australia Post location.

We can’t offer free international returns at the moment, so unfortunately this cost will need to be covered by you. Pro tip - a prepaid, traceable service is best, so if anything happens to your order, we can track it.. (If it gets lost, it’s not your fault!)

It’s super important that you make sure your return label is attached before returning the item. The return address is provided in the final step of the returns page. Oh, please also remember to include your sender information (Full Name, Order Number and Email Address) so we know who you are. (Please note, we do not refund the shipping amount you originally paid on your order).

Unfortunately, sometimes items that are not 100% can slip through, we get it. Don’t worry, we’re here to help! If you think your item is not quite right, please email our customer experience team (contact@doyoueven.com) before diving into your return.

So we can help get you on your way as quickly as possible, please include the following info in your email:

- Your order number

-Photos that clearly show the fault and the DOYOUEVEN logo

Here are a couple of quick points on how an item is deemed faulty or not acceptable quality:

- There is a manufacturing fault.. Of course.

- The product has been damaged during transit.. Not your fault!

- It is significantly different from the description or image.. It has three armholes..!

- The sizing/measurements don’t match the size chart of the item on the website.. This is not an incorrect size choice BTW..

General wear and tear over time, damage caused by incorrect washing, neglect or misuse is not considered a manufacturing fault. However, if you are unsure about anything, simply send us an email and we will be very happy to help.

All orders sent from Doyoueven are sent via a traceable method, upon dispatch from our warehouse you will be emailed a tracking number and link to track your parcel.

Orders are dispatched between Monday - Friday 9.30am - 5.30pm AEST/AEDT. Please allow up to 72 hours from order confirmation to dispatch.

Orders placed on Public Holidays or Weekends will begin their processing on the next business day.

We aim to process orders super quickly so usually, we cannot change or cancel orders placed. However, you can contact our friendly customer experience team via live chat, email or DM and we will try our best to assist you where we can.

If we can’t assist with cancelling or changing your order, our returns policy is super easy (and yes we do refunds!).

Please be aware that international orders may incur import duties and taxes, these are payable by you, the customer. If you are unsure whether this is applicable to your destination country, we recommend you contact your local customs office for more information.

Still don’t see what you’re looking for? Check out our FAQ’s page

Doyoueven wants to make your experience as easy as possible, which is why we use a multi-currency platform allowing you to shop & check out in your own currency - goodbye conversion rates.

The currencies supported via our multi-currency gateway are:

1. Australian Dollar (AUD) (this is our default currency)*

2. United States Dollar (USD)

3. Canadian Dollar (CAD)

4. Pound Sterling (GBP)

5. Euro (EUR)

6. Hong Kong Dollar (HKD)

7. Japanese Yen (JPY)

8. New Zealand Dollar (NZD)

9. Singapore Dollar (SGD)

*if you don’t see your currency above, you will be charged in our default currency AUD

Our preferred secure third party gateway provider is Stripe for processing all online transactions. Using a third party gateway means all your sensitive information cannot be accessed.

We accept payments from the following merchants:

1. Maestro

2. Mastercard

3. Visa

4. PayPal

5. Klarna AUS & USA

6. AfterPay (AUS / NZ, USA & the UK only currently)

7. Apple Pay (iOS devices, Safari only)